Refund policy
Return & Refund Policy – Shophixo
Effective Date: 1 May 2026
At Shophixo, customer satisfaction is our top priority. We aim to provide a smooth and transparent shopping experience for all our customers. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase (Order ID or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
2. Return Window
You can request a return within 7 days of receiving your order.
Return requests made after this period may not be accepted.
To start a return request, contact us at:
Return instructions and the return address will be shared via email after approval.
3. Damaged, Defective, or Wrong Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery
- Share clear photos/videos of the issue
Once verified, we will arrange a replacement or full refund at no extra cost.
4. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method within 5–7 business days
Please note that banks or payment providers may take additional time to reflect the refund in your account.
5. Exchange Policy
We offer exchanges for defective, damaged, or incorrect items, subject to product availability.
For exchange requests, contact us at:
6. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products
- Items without original packaging
- Customized or personalized products
- Personal care items (if applicable)
- Products marked as “Non-Returnable” on the product page
- Sale items and gift cards
7. Cancellation Policy
Orders can only be canceled before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
8. Return Shipping Costs
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
- For other return requests, customers may be responsible for return shipping charges.
9. Contact Information
For any return, refund, or exchange-related queries, feel free to contact us:
📧 Email: shophixo@gmail.com
Thank you for shopping with Shophixo.